/* Overseas CRM — one stylesheet, one class vocabulary (see contracts.md).
   Tokens follow the tenant console so this reads as the same product. */

:root {
  --paper: #f7f5f0;
  --paper-2: #efece4;
  --card: #fffdf9;
  --ink: #16151a;
  --ink-soft: #5c5a64;
  --ink-faint: #97949e;
  --violet: #6558c8;
  --violet-deep: #4f44a6;
  --violet-tint: #eceaf8;
  --marigold: #e9a23b;
  --line: rgba(22, 21, 26, 0.14);
  --line-soft: rgba(22, 21, 26, 0.08);
  --ok: #2f7d5d;
  --ok-tint: #e3f1ea;
  --warn: #a5701a;
  --warn-tint: #f8ecd6;
  --bad: #a33a3a;
  --bad-tint: #f6e2e2;
  --info: #2a5d8f;
  --info-tint: #e2ecf6;
  --student: #6558c8;
  --work: #c17a10;
  --radius: 16px;
  --ease: cubic-bezier(0.2, 0.7, 0.2, 1);
  --topbar-h: 60px;
  --font-sans: "Manrope", system-ui, -apple-system, "Segoe UI", sans-serif;
  --font-serif: "Fraunces", Georgia, serif;
}

* { box-sizing: border-box; }
html { color-scheme: light; }
body {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
  font-family: var(--font-sans);
  font-size: 16px;
  line-height: 1.55;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--violet-deep); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { font-family: var(--font-serif); font-weight: 600; line-height: 1.15; margin: 0 0 0.4em; letter-spacing: -0.01em; }
h1 { font-size: 30px; }
h2 { font-size: 21px; }
h3 { font-size: 17px; }
p { margin: 0 0 0.8em; }
.muted { color: var(--ink-soft); }
.faint { color: var(--ink-faint); }
.small { font-size: 13.5px; }
.tnum { font-variant-numeric: tabular-nums; }
.center { text-align: center; }
.nowrap { white-space: nowrap; }
.right { text-align: right; }
[hidden] { display: none !important; }

/* ---------- layout ---------- */
.topbar {
  position: sticky; top: 0; z-index: 20;
  display: flex; align-items: center; gap: 14px;
  height: var(--topbar-h); padding: 0 20px;
  background: rgba(255, 253, 249, 0.92); backdrop-filter: blur(10px);
  border-bottom: 1px solid var(--line-soft);
}
.brand { display: inline-flex; align-items: center; gap: 9px; color: var(--ink); font-weight: 700; white-space: nowrap; }
.brand:hover { text-decoration: none; }
.brand-mark {
  display: inline-grid; place-items: center; width: 30px; height: 30px; border-radius: 9px;
  background: var(--ink); color: var(--paper); font-family: var(--font-serif); font-size: 17px;
}
.brand.big { gap: 12px; margin-bottom: 18px; }
.brand.big .brand-mark { width: 42px; height: 42px; font-size: 24px; border-radius: 12px; }
.brand.big .brand-name { font-size: 19px; }
.nav { display: flex; gap: 2px; margin-left: 6px; }
.nav a {
  padding: 7px 12px; border-radius: 999px; color: var(--ink-soft); font-weight: 600; font-size: 14.5px; white-space: nowrap;
}
.nav a:hover { background: var(--paper-2); text-decoration: none; color: var(--ink); }
.nav a[aria-current="page"] { background: var(--ink); color: var(--paper); }
.search { position: relative; flex: 1; max-width: 460px; margin-left: auto; display: flex; }
.search input {
  width: 100%; padding: 9px 40px 9px 14px; border-radius: 999px; border: 1px solid var(--line);
  background: var(--paper); font: inherit; font-size: 14.5px; color: var(--ink);
}
.search input:focus { outline: 2px solid var(--violet); outline-offset: 1px; border-color: transparent; }
.search button {
  position: absolute; right: 4px; top: 4px; width: 32px; height: 32px; border-radius: 999px; border: 0;
  background: transparent; color: var(--ink-soft); font-size: 18px; cursor: pointer;
}
.search-results {
  position: absolute; top: calc(100% + 6px); left: 0; right: 0; z-index: 30;
  background: var(--card); border: 1px solid var(--line); border-radius: 14px; box-shadow: 0 18px 40px -18px rgba(22,21,26,.35);
  overflow: hidden; max-height: 70vh; overflow-y: auto;
}
.search-results a { display: block; padding: 10px 14px; border-bottom: 1px solid var(--line-soft); color: var(--ink); }
.search-results a:hover, .search-results a.active { background: var(--violet-tint); text-decoration: none; }
.search-results .hit-name { font-weight: 600; }
.search-results .hit-meta { font-size: 13px; color: var(--ink-soft); }
.search-results mark, .hit mark { background: #fff1b8; padding: 0 1px; border-radius: 3px; }
.search-results .empty { padding: 12px 14px; color: var(--ink-soft); font-size: 14px; }
.new-case { white-space: nowrap; }
.me-menu { position: relative; }
.me-menu summary { list-style: none; cursor: pointer; display: flex; }
.me-menu summary::-webkit-details-marker { display: none; }
.me-menu .menu {
  position: absolute; right: 0; top: calc(100% + 8px); min-width: 220px; background: var(--card);
  border: 1px solid var(--line); border-radius: 14px; box-shadow: 0 18px 40px -18px rgba(22,21,26,.35); padding: 6px; z-index: 30;
}
.me-menu .menu a, .me-menu .menu button { display: block; width: 100%; text-align: left; padding: 9px 12px; border-radius: 9px; color: var(--ink); font: inherit; background: none; border: 0; cursor: pointer; }
.me-menu .menu a:hover, .me-menu .menu button:hover { background: var(--paper-2); text-decoration: none; }
.menu-head { padding: 8px 12px 10px; border-bottom: 1px solid var(--line-soft); margin-bottom: 4px; display: flex; flex-direction: column; }
.avatar {
  display: inline-grid; place-items: center; width: 34px; height: 34px; border-radius: 999px; flex: none;
  background: var(--violet-tint); color: var(--violet-deep); font-weight: 700; font-size: 13px; letter-spacing: .02em;
}
.avatar.sm { width: 26px; height: 26px; font-size: 11px; }
.avatar.lg { width: 44px; height: 44px; font-size: 16px; }

.page { max-width: 1240px; margin: 0 auto; padding: 26px 20px 60px; }
.page.auth { max-width: 460px; padding-top: 8vh; }
.narrow { max-width: 760px; margin: 0 auto; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; margin-bottom: 18px; }
.page-head h1 { margin: 0; }
.page-head .sub { color: var(--ink-soft); margin: 2px 0 0; }
.stack { display: flex; flex-direction: column; gap: 14px; }
.stack > label, .grid2 > label, .grid3 > label, .grid4 > label { display: flex; flex-wrap: wrap; align-items: center; gap: 5px; font-size: 13.5px; font-weight: 600; color: var(--ink-soft); }
.stack > label > .field, .grid2 > label > .field, .grid3 > label > .field, .grid4 > label > .field { flex: 1 0 100%; order: 10; }
label > .help { flex: 1 0 100%; order: 11; }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.grid3 { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.grid4 { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.cols { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 20px; align-items: start; }
.row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.row.between { justify-content: space-between; }
.actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.actions.end { justify-content: flex-end; }
.hero { margin-bottom: 18px; }
.section { margin-bottom: 26px; }
.section > h2 { margin-bottom: 10px; }
.section-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 10px; }
.section-head h2 { margin: 0; }

/* ---------- cards & surfaces ---------- */
.card { background: var(--card); border: 1px solid var(--line-soft); border-radius: var(--radius); }
.card.pad { padding: 20px; }
.card.pad-sm { padding: 14px 16px; }
.card + .card { margin-top: 14px; }
.auth-card { padding: 30px 28px; }
.flash { padding: 11px 16px; border-radius: 12px; margin-bottom: 16px; font-weight: 600; font-size: 14.5px; }
.flash.ok { background: var(--ok-tint); color: var(--ok); }
.flash.bad { background: var(--bad-tint); color: var(--bad); }
.empty { padding: 34px 20px; text-align: center; color: var(--ink-soft); }
.empty strong { display: block; color: var(--ink); font-family: var(--font-serif); font-size: 19px; margin-bottom: 4px; }
.divider { border: 0; border-top: 1px solid var(--line-soft); margin: 16px 0; }
.kv { display: grid; grid-template-columns: 160px 1fr; gap: 6px 14px; font-size: 14.5px; }
.kv dt { color: var(--ink-soft); font-weight: 600; }
.kv dd { margin: 0; overflow-wrap: anywhere; }
.kv dd:empty::before, .kv dd.none { content: "—"; color: var(--ink-faint); }

/* ---------- buttons, chips, badges ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  padding: 10px 18px; border-radius: 999px; border: 1px solid var(--line); background: var(--card);
  color: var(--ink); font: inherit; font-weight: 600; font-size: 14.5px; cursor: pointer; white-space: nowrap;
  transition: transform .15s var(--ease), box-shadow .15s var(--ease), background .15s;
}
.btn:hover { text-decoration: none; border-color: var(--ink-faint); }
.btn-primary { background: var(--ink); color: var(--paper); border-color: var(--ink); }
.btn-primary:hover { background: #2c2a33; transform: translateY(-1px); box-shadow: 0 12px 28px -14px rgba(22,21,26,.5); }
.btn-violet { background: var(--violet); color: #fff; border-color: var(--violet); }
.btn-violet:hover { background: var(--violet-deep); }
.btn-danger { color: var(--bad); border-color: var(--bad-tint); background: var(--bad-tint); }
.btn-sm { padding: 6px 12px; font-size: 13.5px; }
.btn-ghost { border-color: transparent; background: transparent; color: var(--ink-soft); }
.btn-ghost:hover { background: var(--paper-2); }
.btn[disabled] { opacity: .5; cursor: not-allowed; }
.linklike { background: none; border: 0; padding: 0; color: var(--violet-deep); font: inherit; font-weight: 600; cursor: pointer; }
.linklike:hover { text-decoration: underline; }
.chip {
  display: inline-flex; align-items: center; gap: 7px; padding: 6px 13px; border-radius: 999px;
  border: 1px solid var(--line); font-size: 13.5px; font-weight: 600; color: var(--ink-soft); background: transparent; white-space: nowrap;
}
.chip:hover { border-color: var(--ink-faint); text-decoration: none; }
.chip[data-on="true"], .chip[aria-current="page"] { background: var(--ink); border-color: var(--ink); color: var(--paper); }
.chip .count { font-variant-numeric: tabular-nums; opacity: .65; }
.chips { display: flex; gap: 8px; flex-wrap: wrap; }
.badge {
  display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; border-radius: 999px;
  font-size: 12.5px; font-weight: 700; letter-spacing: .01em; white-space: nowrap; background: var(--paper-2); color: var(--ink-soft);
}
.badge[data-tone="ok"] { background: var(--ok-tint); color: var(--ok); }
.badge[data-tone="warn"] { background: var(--warn-tint); color: var(--warn); }
.badge[data-tone="bad"] { background: var(--bad-tint); color: var(--bad); }
.badge[data-tone="info"] { background: var(--info-tint); color: var(--info); }
.badge[data-tone="violet"] { background: var(--violet-tint); color: var(--violet-deep); }
.badge[data-tone="muted"] { background: var(--paper-2); color: var(--ink-faint); }
.badge[data-visa="student"] { background: var(--violet-tint); color: var(--student); }
.badge[data-visa="work"] { background: var(--warn-tint); color: var(--work); }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 999px; background: currentColor; }

/* ---------- forms ---------- */
.field, select.field, textarea.field {
  width: 100%; padding: 10px 13px; border-radius: 11px; border: 1px solid var(--line); background: var(--card);
  font: inherit; font-size: 15px; color: var(--ink); font-weight: 500;
}
.field:focus { outline: 2px solid var(--violet); outline-offset: 1px; border-color: transparent; }
.field:disabled { background: var(--paper-2); color: var(--ink-soft); }
.field.code { font-size: 26px; letter-spacing: .3em; text-align: center; font-variant-numeric: tabular-nums; }
textarea.field { min-height: 92px; resize: vertical; }
select.field { appearance: none; padding-right: 34px; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%235c5a64' stroke-width='1.6' fill='none'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 13px center; }
.field-sm, select.field-sm { padding: 6px 30px 6px 10px; font-size: 13.5px; border-radius: 9px; }
.req::after { content: "*"; color: var(--bad); margin-left: -2px; }
.help { font-size: 12.5px; color: var(--ink-faint); font-weight: 500; }
.check { display: flex; align-items: center; gap: 8px; font-weight: 500; }
.check input { width: 17px; height: 17px; accent-color: var(--violet); }
fieldset { border: 0; padding: 0; margin: 0 0 18px; min-width: 0; }
legend { font-family: var(--font-serif); font-size: 19px; font-weight: 600; margin-bottom: 10px; padding: 0; }
.inline-form { display: inline; }
.quick { display: inline-flex; align-items: center; gap: 6px; }
.resend { margin-top: 16px; display: flex; gap: 8px; justify-content: center; font-size: 14px; }
.repeat-row { display: grid; gap: 10px; padding: 12px; border: 1px dashed var(--line); border-radius: 12px; margin-bottom: 10px; background: var(--paper); }
.repeat-row .row-head { display: flex; justify-content: space-between; align-items: center; font-weight: 700; font-size: 13.5px; color: var(--ink-soft); }

/* ---------- stat tiles ---------- */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 22px; }
.tile { background: var(--card); border: 1px solid var(--line-soft); border-radius: 14px; padding: 14px 16px; color: inherit; display: block; }
.tile:hover { text-decoration: none; border-color: var(--ink-faint); }
.tile .n { font-family: var(--font-serif); font-size: 30px; font-weight: 600; line-height: 1; font-variant-numeric: tabular-nums; }
.tile .l { font-size: 13px; color: var(--ink-soft); font-weight: 600; margin-top: 6px; }
.tile[data-tone="bad"] .n { color: var(--bad); }
.tile[data-tone="warn"] .n { color: var(--warn); }
.tile[data-tone="ok"] .n { color: var(--ok); }
.bars { display: flex; flex-direction: column; gap: 7px; }
.bar { display: grid; grid-template-columns: 130px 1fr 36px; align-items: center; gap: 10px; font-size: 13.5px; }
.bar .track { display: block; height: 10px; background: var(--paper-2); border-radius: 999px; overflow: hidden; }
.bar .fill { display: block; height: 100%; background: var(--violet); border-radius: 999px; }
.bar .fill[data-tone="ok"] { background: var(--ok); }
.bar .fill[data-tone="info"] { background: var(--info); }
.bar .fill[data-tone="violet"] { background: var(--violet); }
.bar .fill[data-tone="muted"] { background: var(--ink-faint); }
.bar .fill[data-tone="warn"] { background: var(--marigold); }
.bar .fill[data-tone="bad"] { background: var(--bad); }

/* ---------- tables & lists ---------- */
.table-wrap { overflow-x: auto; }
table.list { width: 100%; border-collapse: collapse; font-size: 14.5px; }
table.list th { text-align: left; font-size: 12.5px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-faint); font-weight: 700; padding: 10px 12px; border-bottom: 1px solid var(--line-soft); white-space: nowrap; }
table.list td { padding: 11px 12px; border-bottom: 1px solid var(--line-soft); vertical-align: middle; }
table.list tr:last-child td { border-bottom: 0; }
table.list tr:hover td { background: rgba(101, 88, 200, 0.04); }
table.list .primary { font-weight: 700; color: var(--ink); }
table.list .sub { display: block; font-size: 13px; color: var(--ink-soft); font-weight: 500; }
.list-cards { display: flex; flex-direction: column; gap: 10px; }
.item { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border-bottom: 1px solid var(--line-soft); }
.item:last-child { border-bottom: 0; }
.item .grow { flex: 1; min-width: 0; }
.item .title { font-weight: 700; }
.item .meta { font-size: 13px; color: var(--ink-soft); }
.pager { display: flex; gap: 8px; align-items: center; justify-content: center; margin-top: 16px; font-size: 14px; }
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.filters select, .filters input { width: auto; }

/* ---------- case header & tabs ---------- */
.case-head { display: grid; grid-template-columns: 1fr auto; gap: 16px; align-items: start; margin-bottom: 14px; }
.case-head h1 { margin: 0 0 4px; font-size: 28px; }
.case-head .ids { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 14px; color: var(--ink-soft); }
.case-head .quick-actions { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; justify-content: flex-end; }
.case-head .quick-actions label { display: flex; flex-direction: column; gap: 3px; font-size: 12px; font-weight: 700; color: var(--ink-faint); text-transform: uppercase; letter-spacing: .05em; }
.pinned { display: flex; gap: 14px; flex-wrap: wrap; margin: 8px 0 0; font-size: 14px; }
.sticky-note { margin: 10px 0 2px; padding: 10px 14px; background: #fff7cf; border: 1px solid #f0dd8a; border-radius: 12px; max-width: 640px; font-size: 14.5px; }
.sticky-note .sticky-head { display: flex; justify-content: space-between; gap: 10px; font-size: 12.5px; color: #7a6416; font-weight: 700; margin-bottom: 4px; }
.node-pin { margin-top: 6px; }
.node-pin .linklike { font-size: 12.5px; }
.pinned .pin { display: inline-flex; align-items: center; gap: 7px; padding: 6px 12px; border-radius: 10px; background: var(--paper-2); }
.pinned .pin[data-tone="warn"] { background: var(--warn-tint); color: var(--warn); }
.pinned .pin[data-tone="ok"] { background: var(--ok-tint); color: var(--ok); }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line-soft); margin-bottom: 18px; overflow-x: auto; scrollbar-width: none; }
.tabs a { padding: 10px 14px; color: var(--ink-soft); font-weight: 600; font-size: 14.5px; white-space: nowrap; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.tabs a:hover { text-decoration: none; color: var(--ink); }
.tabs a[aria-current="page"] { color: var(--ink); border-bottom-color: var(--ink); }
.ring { --p: 0; width: 54px; height: 54px; border-radius: 999px; display: grid; place-items: center; font-weight: 700; font-size: 13px; flex: none;
  background: conic-gradient(var(--violet) calc(var(--p) * 1%), var(--paper-2) 0); }
.ring span { width: 42px; height: 42px; border-radius: 999px; background: var(--card); display: grid; place-items: center; }
.ring[data-tone="ok"] { background: conic-gradient(var(--ok) calc(var(--p) * 1%), var(--paper-2) 0); }
.ring[data-tone="warn"] { background: conic-gradient(var(--marigold) calc(var(--p) * 1%), var(--paper-2) 0); }

/* ---------- timeline (history nodes) ---------- */
.timeline { list-style: none; margin: 0; padding: 0; position: relative; }
.timeline::before { content: ""; position: absolute; left: 17px; top: 8px; bottom: 8px; width: 2px; background: var(--line-soft); }
.node { position: relative; display: grid; grid-template-columns: 36px 1fr; gap: 12px; padding: 0 0 18px; }
.node:last-child { padding-bottom: 0; }
.node .marker { position: relative; z-index: 1; width: 36px; height: 36px; border-radius: 999px; display: grid; place-items: center; background: var(--card); border: 2px solid var(--line); color: var(--ink-soft); font-size: 15px; }
.node[data-kind="created"] .marker { border-color: var(--violet); color: var(--violet); }
.node[data-kind="stage"] .marker { border-color: var(--info); color: var(--info); }
.node[data-kind="assigned"] .marker { border-color: var(--marigold); color: var(--warn); }
.node[data-kind="note"] .marker { border-color: var(--ink); color: var(--ink); background: var(--paper-2); }
.node[data-kind="followup"] .marker { border-color: var(--ok); color: var(--ok); }
.node[data-kind="document"] .marker { border-color: var(--work); color: var(--work); }
.node[data-kind="edited"] .marker { border-color: var(--ink-faint); }
.node .body { background: var(--card); border: 1px solid var(--line-soft); border-radius: 12px; padding: 10px 14px; min-width: 0; }
.node .who { display: flex; align-items: center; gap: 8px; font-size: 13.5px; color: var(--ink-soft); flex-wrap: wrap; }
.node .who strong { color: var(--ink); }
.node .who time { margin-left: auto; color: var(--ink-faint); white-space: nowrap; }
.node .text { margin-top: 4px; white-space: pre-wrap; overflow-wrap: anywhere; }
.node .text.note { font-size: 15.5px; }
.node .case-ref { font-size: 13px; }
.diff { margin: 8px 0 0; padding: 0; list-style: none; font-size: 13.5px; display: flex; flex-direction: column; gap: 3px; }
.diff li { display: grid; grid-template-columns: 150px 1fr; gap: 8px; }
.diff .f { color: var(--ink-soft); font-weight: 600; }
.diff del { color: var(--bad); text-decoration: line-through; opacity: .8; }
.diff ins { color: var(--ok); text-decoration: none; font-weight: 600; }
.diff .arrow { color: var(--ink-faint); padding: 0 5px; }
details.more > summary { cursor: pointer; font-size: 13px; color: var(--violet-deep); font-weight: 600; list-style: none; margin-top: 6px; }
details.more > summary::-webkit-details-marker { display: none; }

/* ---------- documents ---------- */
.doc-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; }
.doc { display: flex; flex-direction: column; gap: 8px; padding: 14px; background: var(--card); border: 1px solid var(--line-soft); border-radius: 14px; }
.doc .doc-head { display: flex; gap: 10px; align-items: flex-start; }
.doc .icon { width: 40px; height: 44px; border-radius: 8px; display: grid; place-items: center; font-size: 11px; font-weight: 800; letter-spacing: .04em; background: var(--paper-2); color: var(--ink-soft); flex: none; }
.doc .icon[data-ext="pdf"] { background: var(--bad-tint); color: var(--bad); }
.doc .icon[data-ext="jpg"], .doc .icon[data-ext="jpeg"], .doc .icon[data-ext="png"] { background: var(--violet-tint); color: var(--violet-deep); }
.doc .icon[data-ext="doc"], .doc .icon[data-ext="docx"] { background: var(--info-tint); color: var(--info); }
.doc .name { font-weight: 700; overflow-wrap: anywhere; }
.doc .meta { font-size: 13px; color: var(--ink-soft); }
.doc .doc-actions { display: flex; gap: 8px; margin-top: auto; }
.checklist { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; }
.checklist li { display: flex; align-items: center; gap: 10px; padding: 9px 0; border-bottom: 1px solid var(--line-soft); font-size: 14.5px; flex-wrap: wrap; }
.checklist li:last-child { border-bottom: 0; }
.checklist .name { flex: 1; min-width: 140px; font-weight: 600; }
.viewer { margin-top: 16px; background: var(--card); border: 1px solid var(--line-soft); border-radius: 14px; overflow: hidden; }
.viewer iframe, .viewer img { display: block; width: 100%; max-height: 78vh; object-fit: contain; border: 0; background: var(--paper-2); }
.viewer iframe { height: 78vh; }
.viewer .viewer-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 10px 14px; border-bottom: 1px solid var(--line-soft); font-weight: 600; }
.dropzone { border: 2px dashed var(--line); border-radius: 16px; padding: 26px 20px 22px; text-align: center; color: var(--ink-soft); background: var(--paper); transition: background .15s, border-color .15s; }
.dropzone.over { border-color: var(--violet); background: var(--violet-tint); }
.dz-icon { font-size: 28px; line-height: 1; color: var(--violet); margin-bottom: 6px; }
.dz-title { font-family: var(--font-serif); font-size: 19px; font-weight: 600; color: var(--ink); }
.dz-help { font-size: 13px; color: var(--ink-faint); margin-top: 2px; }
.dz-row { display: flex; gap: 12px; align-items: end; justify-content: center; flex-wrap: wrap; margin-top: 16px; }
.dz-attach { display: flex; flex-direction: column; gap: 4px; font-size: 12.5px; font-weight: 700; color: var(--ink-soft); text-align: left; min-width: 220px; }
.dz-choose { cursor: pointer; }
.feed-scroll { max-height: 70vh; overflow-y: auto; padding-right: 6px; scrollbar-width: thin; }

/* ---------- misc ---------- */
.stage-select { min-width: 150px; }
.assign-select { min-width: 170px; }
.list-head { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; margin-bottom: 8px; }
.due { font-weight: 600; }
.due[data-tone="bad"] { color: var(--bad); }
.due[data-tone="warn"] { color: var(--warn); }
.due[data-tone="ok"] { color: var(--ok); }
.followup-card { display: grid; grid-template-columns: 118px minmax(0, 1fr) auto; gap: 14px; align-items: start; padding: 14px 16px; border-bottom: 1px solid var(--line-soft); }
.followup-card:last-child { border-bottom: 0; }
.followup-card[data-status="done"], .followup-card[data-status="skipped"] { opacity: .75; }
.fu-line { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 14px; }
.fu-line .title { font-weight: 700; color: var(--ink); }
.fu-note { margin-top: 4px; font-size: 15px; }
.fu-actions { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; justify-content: flex-end; max-width: 360px; }
.fu-secondary { flex-basis: 100%; display: flex; justify-content: flex-end; gap: 8px; font-size: 13px; }
.linklike.danger { color: var(--bad); }
.fu-shifts { display: inline-flex; gap: 0; border: 1px solid var(--line); border-radius: 999px; overflow: hidden; }
.fu-shifts .btn { border: 0; border-radius: 0; padding: 6px 9px; }
.fu-shifts form + form .btn { border-left: 1px solid var(--line-soft); }
.btn.danger { color: var(--bad); }
details.inline-panel { position: relative; }
details.inline-panel > summary { list-style: none; }
details.inline-panel > summary::-webkit-details-marker { display: none; }
details.inline-panel[open] > form { position: absolute; right: 0; top: calc(100% + 8px); z-index: 10; width: min(420px, calc(100vw - 32px)); background: var(--card); border: 1px solid var(--line); border-radius: 14px; box-shadow: 0 18px 40px -18px rgba(22,21,26,.35); padding: 14px; }
.kbd { font-family: ui-monospace, Menlo, monospace; font-size: 12.5px; background: var(--paper-2); padding: 1px 6px; border-radius: 6px; }
.workload { display: flex; flex-direction: column; gap: 6px; }
.workload .wl { display: grid; grid-template-columns: 36px 1fr auto auto auto; gap: 10px; align-items: center; font-size: 14px; padding: 6px 0; border-bottom: 1px solid var(--line-soft); }
.workload .wl:last-child { border-bottom: 0; }
.workload .wl .n { font-variant-numeric: tabular-nums; font-weight: 700; min-width: 34px; text-align: right; }

/* ---------- responsive ---------- */
@media (max-width: 1000px) {
  .cols { grid-template-columns: 1fr; }
  .grid3, .grid4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .nav a { padding: 7px 9px; font-size: 14px; }
}
@media (max-width: 720px) {
  .topbar { flex-wrap: wrap; height: auto; padding: 10px 12px; gap: 8px; row-gap: 8px; }
  .brand-name { display: none; }
  .nav { order: 3; width: 100%; overflow-x: auto; scrollbar-width: none; margin-left: 0; padding-bottom: 2px; }
  .search { order: 2; max-width: none; flex: 1; }
  .new-case { order: 2; }
  .new-case span { display: none; }
  .me-menu { order: 2; }
  .page { padding: 16px 12px 60px; }
  h1 { font-size: 25px; }
  .grid2, .grid3, .grid4 { grid-template-columns: 1fr; }
  .kv { grid-template-columns: 1fr; gap: 2px 0; }
  .kv dt { margin-top: 8px; }
  .case-head { grid-template-columns: 1fr; }
  .case-head .quick-actions { justify-content: flex-start; }
  .bar { grid-template-columns: 96px 1fr 32px; }
  .diff li { grid-template-columns: 1fr; }
  .followup-card { grid-template-columns: 1fr; gap: 8px; }
  .followup-card .due { display: flex; gap: 8px; align-items: baseline; }
  .fu-actions { justify-content: flex-start; max-width: none; }
  details.inline-panel { position: static; }
  details.inline-panel[open] > form { position: static; width: 100%; margin-top: 8px; box-shadow: none; }
  .workload .wl { grid-template-columns: 30px 1fr auto; }
  .workload .wl .n:nth-child(n+4) { display: none; }
  table.list.responsive thead { display: none; }
  table.list.responsive tr { display: block; padding: 10px 0; border-bottom: 1px solid var(--line-soft); }
  table.list.responsive td { display: block; padding: 3px 0; border: 0; }
  table.list.responsive td[data-label]::before { content: attr(data-label) ": "; color: var(--ink-faint); font-size: 12.5px; font-weight: 700; }
  .btn { padding: 10px 16px; }
}

/* ---- search/followups (Agent B) ---- */
.item mark { background: #fff1b8; padding: 0 1px; border-radius: 3px; }
.item .title a { color: var(--ink); }
.followup-add h3 { margin-bottom: 8px; }
.quick-shifts { margin-top: 10px; }

/* ---- dashboard/team (Agent C) ---- */
.card:not(.pad) > .section-head { padding: 16px 16px 0; }
.card:not(.pad) > p.lead { padding: 0 16px; }
a.bar { color: inherit; }
a.bar:hover { text-decoration: none; }
a.bar:hover .track { outline: 1px solid var(--line); }
.workload .wl.head { font-size: 12.5px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-faint); font-weight: 700; }
.workload .wl.head .n { font-weight: 700; }
details.card > summary { padding: 14px 16px; cursor: pointer; font-weight: 600; color: var(--ink-soft); list-style: none; user-select: none; }
details.card > summary::-webkit-details-marker { display: none; }
details.card > summary::before { content: "▸ "; color: var(--ink-faint); }
details.card[open] > summary::before { content: "▾ "; }
.invite-email { max-width: 360px; }
input[name="case_prefix"] { text-transform: uppercase; }

/* ---- cases (Agent A) ---- */
.field-error { color: var(--bad); }
.card[data-tone="warn"] { border-color: var(--marigold); background: var(--warn-tint); }
.mt { margin-top: 12px; }
.prewrap { white-space: pre-wrap; overflow-wrap: anywhere; }

/* ---- reassign prompt ---- */
.prompt-card { margin: 0 0 14px; background: var(--violet-tint); border-color: transparent; }